Returns & Exchanges

It's OK to change your mind. If you're unhappy with your purchase, we'll find a solution for you. All of our products can be returned or exchanged within 30 days—and include an additional 3-year warranty.

What Should I Do If My Item Gets Damaged?

We have designed our jewellery to endure life's adventures, which is why we offer a three-year guarantee on all of our products. 

If the leather or any other component in your jewellery piece breaks during this period as a result of normal wear and tear, we will repair the accessory for free. 

Any accessory that becomes damaged as a result of anything other than normal wear and tear will be reviewed and refunds or exchanges will be at our discretion. Any queries should be sent to info@atlasaccessories.com with the original order number included.


What Happens Once The Warranty Runs Out?

Following the expiry of the three-year guarantee, there is a charge of £16, plus shipping, to repair all pieces.


How Long Do I Have to Return or Refund My Purchase?

Items can be returned and exchanged for a full refund within 30 days of purchase. After this period store credit will be offered.


Can Sale Items Be Refunded?

Sale items are final and cannot be refunded.


How Should I Return My Order?

All items sent for the purposes of a refund or exchange must be received by Atlas Accessories in an unused condition and in the original, undamaged packaging. 

Partial refunds may be granted if items are missing parts or damaged.

Customers are responsible for the shipping costs of items returned for refunds and exchanges unless otherwise agreed by us in writing. We recommend using a trackable shipping service or insurance for items over £50.

On receipt of your item, you will receive notification of your refund status. Please allow up to 10 working days for refunds to be processed to your original method of payment.


Still Have Questions?

No problem! Contact us via the methods below and please have your original order number ready.

 

Call Us or Message Us: +44 7950 972 174 

Monday - Friday 10:00 - 18:00 GMT

Email Us: info@atlasaccessories.com 

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