We have designed our jewellery to endure life's adventures, which is why we offer a three-year guarantee on all of our products. If the leather or any other component in your jewellery piece breaks during this period as a result of normal wear and tear, we will repair the accessory for free. Any accessory that becomes damaged as a result of anything other than normal wear and tear will be reviewed and refunds or exchanges will be at our discretion. Any queries should be sent to firstname.lastname@example.org with the original order number included.
Following the expiry of the three-year guarantee there is a charge of £16, plus shipping, to repair all pieces.
Items can be returned and exchanged for a full refund within 30 days of purchase. After this period store credit will be offered.
All items sent for the purposes of a refund or exchange must be received by Atlas Accessories in an unused condition and in the original, undamaged packaging. Partial refunds may be granted if items are missing parts or damaged.
On receipt of your item, you will receive notification of your refund status. Please allow up to 10 working days for refunds to be processed to your original method of payment.
Sale items are final and cannot be refunded.
Customers are responsible for the shipping costs of items returned for refunds and exchanges unless otherwise agreed by us in writing. We recommend using a trackable shipping service or insurance for items over £50.